SHIELD · SUPPORT & MAINTENANCE
We areyour shield.
Technical support, maintenance, security and evolution for e-shops and websites on PrestaShop, WordPress and WooCommerce. With a person who knows your site.
Shield · Monitoring
Uptime99.9%
Backups✓
Updates✓
Security✓
Tickets2 open
Illustrative example
An e-shop doesn't end at launch. That's where it starts.
What's included
Everything your site needs to keep running.
01
Technical support via tickets
02
Platform & module updates
03
Backups & restore
04
Security & monitoring
05
Uptime and speed monitoring
06
Small changes & improvements
07
Monitoring of ERP/courier integrations
08
Account management by a Client Success Consultant
09
Monthly report
Platforms
PrestaShop, WordPress, WooCommerce.
PrestaShop
PrestaShop Certified Agency
- — Core & module updates
- — Checkout & payment checks
- — ERP & courier integrations
WordPress
- — Core, theme & plugin updates
- — Security & backups
- — Content changes
WooCommerce
- — Updates & compatibility
- — Order & payment checks
- — Store speed
AI after-sales
Your shield with customers too: answers 24/7.
How it works
From day one.
01
Onboarding & technical review of the site
02
Access & documentation stored securely
03
Requests via the Client Area (crm.afternet.gr)
04
Monthly report & improvement suggestions
Plans
Three levels of support.
Starter
- Response time
- up to 48 hours
- — Backup & security
- — Core & module updates
- — Checkout & payment checks
- — Client Success Consultant
- — Monthly report
Most common
Business
- Response time
- up to 24 hours
- — Everything in Starter
- — Monitoring of ERP & courier integrations
- — Staging for testing
- — Client Success Consultant
- — Monthly report
Enterprise
- Response time
- up to 8 hours
- — Everything in Business
- — Git repository
- — Client Success Consultant
- — Monthly report
Every plan is tailored to your site and your needs. Request a proposal to see what fits.
FAQ
Frequently asked questions.
Yes, we start with a technical review. Get in touch.
From the Client Area.
It rarely happens. And if it does, we know first: monitoring alerts us immediately and we step in, unless it's a general network or provider issue.
No, it's a separate service. We host our clients' projects in Greece and Europe. Hosting & domains →
Contact
Put your site behind the shield.
Tell us where you are today. We'll get back to you soon with a first proposal.
210 9951416 · (718) 784-5255