AI customer service and a new website for one of Greece's largest couriers

Geniki Taxydromiki (General Post) is one of the largest courier companies in Greece, with a store network across the country and daily contact with thousands of senders and recipients.

The company wanted a modern site that talks directly to its own systems: customers should be able to track a shipment, place an order and find the nearest store without having to contact anyone.

It also wanted to serve customers around the clock and leave the call centre free for the cases that truly need a person.

A new website, custom on top of WordPress

The site is built on WordPress and everything else is custom: design, theme and features, so it fits all the company's services in a clean structure on desktop and mobile, and the team can update content on its own.

Connected to 3 internal systems

The site talks via API to three internal company systems, for shipment tracking, online orders and store information. What customers see always comes from the company's own systems.

AI chatbot, 24/7

An AI chatbot on the site answers questions about shipments and stores, day and night. Questions it could not answer are logged in the admin and become the basis for continuous improvement.

Chat first, then voice

We deliberately started with the chatbot: we learn what customers really ask and, once the answers are mature, we pass them to the AI voice agent, so phone calls get answered too.