SLA (Service Level Agreement)

The agreement that sets the level of support: how fast we respond, during which hours and what is covered.

What it defines Response time per severity, support hours, contact channels, work hours included and what happens in an emergency.

Why it protects you You know in advance what to expect. There is nothing to negotiate when the e-shop has a problem.

At Afternet The Starter, Business and Enterprise support plans have different response times, so you choose what your business needs.

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