What it is
An AI chatbot runs on a large language model (LLM) and is trained on your business content: products, policies, FAQs. It understands questions the way customers actually write them, not just preset options.
How it differs from older chatbots
Older chatbots followed button-based scripts. An AI chatbot answers freely, but only within the scope we give it, and hands the conversation to a person when needed.
What it needs to work well
An accurate, up-to-date knowledge base, connections to your data (for example order status) and regular review of conversations.
