AI agent

Software that uses artificial intelligence to carry out tasks on its own: it reads data, makes decisions within rules you set and acts in other systems.

What it is An AI agent does more than answer questions. It connects to your business systems (e-shop, ERP, CRM, email) through APIs and carries out steps: it checks an order, updates a customer, opens a ticket, fills in a field.

Where it helps In repetitive work with clear rules: order-status answers, email triage, product catalogue enrichment, internal reports. People stay in control wherever judgement is needed.

What we watch for Clear limits on what it is allowed to do, a log of every action, and testing with real scenarios before it goes into production.

Related terms

AI chatbot AI voice agent API LLM (Large Language Model)